But there are other times when there is something else going on underneath the surface of the communication that I feel, but cannot see. Then it's time to reexamine the process. How did we get to the point of the disconnect? How are we communicating? Do we need to reexamine our process as a team? Do we need to dig a little deeper? Take a step back? Set up a longer conversation? Look at the "how" instead of the "what?"
It's about your attitude, your approach and your willingness to pick the right peaks to climb when they need climbing.
Here is Nelson Mandela for you today (to compensate for the Miley Cyrus in the headline).